FAQ: Enrollment and Security

FAQ (Frequently Asked Questions) > Enrollment and Security
I can not log in. What may be the possible cause?I didn't receive the registration email after subscribing for a new account. What may be the possible cause?I forget my password. What am I going to do?
I can not log in. What may be the possible cause?
If you are having trouble logging in to the site, be sure that you are entering the username which you registered. Do not add unnecessary spaces before or after your username and password. Make certain that you are typing with the cases (upper or lower) in which you originally entered when you signed up in the first place.
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I didn't receive the registration email after subscribing for a new account. What may be the possible cause?
The registration email is sent personally by webmaster after you create the account. Usually it only takes a few minutes until you have the email in your inbox. If you didn't receive the email, please check these points:

Too restrictive spam filter

Check your spam filter or contact your internet service provider if the email was wrongly filtered. Some big freemailers like Hotmail, Yahoo, Verizon or GMX use very restrictive spam filters which remove most of the automatically sent emails. If you use a spamfilter that requires a manual confirmation by the sender, it doesn't work. All emails will be sent from iletisim@turkishlanguagehosting.com. You must enable this email address manually in your spamfilter.

Wrong email address

Did you really enter a working and correct email address? In some cases typos are the reason for an impossible delivery of the email. Does your email address really work? Try to send a test email to yourself to ensure the address is working correctly.

Email routing problems

Sometimes, mailservers have technical problems which may result in a long delay or non delivery. Mails may hang in queues for hours or days because of the high traffic. Mailservers may be overloaded because of spam and worm emails.

If you haven’t received the mail within 12 hours, please click here to contact us.
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I forget my password. What am I going to do?
If you forget your password, please click here to send your request. We will email you your password.
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